FIRST MEETING: 19-21 APRIL 2006, AMSTERDAM

Program

Wednesday 19 April

• 10.00-10.25: Registration, including coffee
• 10.25-10.30: Opening by Ger Koole in room C1.21
• 10.30-11.30: Session 1 in room C1.21
  Rob van der Mei, Towards a unified theory on polling systems in heavy traffic
  Jean-François Macq, Optimizing the Transmission Reliability for Multipath Routing in Communication Networks
• 11.30-12.30: Keynote Speaker in room C1.21
  Onno Boxma (Technische Universiteit Eindhoven), On a queueing model with service interruptions
  
• 12.30-14.00: Lunch in room
  
• 14.00-15.30: Session 2 in room C1.21
  Diederik Claerhout, The Allocation of Safety Time in Queueing Networks
  Maaike Verloop, Delay-Optimal Scheduling in Bandwidth-Sharing Networks
  Menno Dobber, An Effective Prediction Method for Running Times of Jobs on Shared Processors
• 15.30-16.00: coffee break
• 16.00-17.30: Session 3 in room C1.21
  Philippe Chevalier, Approximating Queueing systems with loss models
  Michael Zazanis, From the Stationary to the Palm Version of the M/M/s Queue
  Misja Nuyens, The tail of the sojourn time in GI/GI/1 queues
  
• 18.00: Drinks and informal dinner

Thursday 20 April

• 9.00-10.30: Session 1 in room C1.21
  Ozge Ozdemir, Optimal Threshold Levels in Stochastic Fluid Models via Simulation-Based Optimization
  Alfred Müller, Stochastic orders and lattices of probability measures
  Haralambie Leahu, Estimating the Effect of Uncertainties in Stochastic Models
• 10.30-11.00: coffee break
• 11.00-12.00: Keynote Speaker in room C1.21
  speaker: Garrett van Ryzin (Columbia University)
  
• 12.00-13.30: Lunch in room
  
• 13.30-15.00: Session 2 in room C1.21
  Christiane Barz, Risk-Sensitive Capacity Control in Revenue Management
  Marco Bijvank, Heuristics for Car Stock Management
  Bernd Heidergott, Series Expansions for Finite-State Markov Chains
  
• 15:00-19.00: Visiting Amsterdam
• 19:00: Conference dinner

Friday 21 April

• 9.30-10.30: Session 1 in room C1.21
  Ger Koole, Service level and monotonicity in call center queueing models
  Robert Shumsky, Capacity Estimation and Optimal Staffing for an email Contact Center
  
• 10.30-11.00: coffee break
• 11.00-12.00: Keynote Speaker in room C1.21
  speaker: Pierre l'Ecuyer (Université de Montréal)
  
• 12.00-13.30: Lunch in room
  
• 13.30-15.00: Session 2 in room C1.21
  Athanassios Avramidis, Staffing and scheduling in multiskill call centers
  Wyean Chan,
  Auke Pot, Staffing calculation in multi-skill call centers
• 15.00-15.30: coffee break
• 15.30-16.30: Session 3 in room C1.21
  Sandjai Bhulai, Nearest Neighbour Algorithms for Forecasting Call Arrivals in Call Centers
  Oualid Jouini, Moments of State-Dependent Queueing Delays in Call Centers with Reneging
• 16.30-16.35: Closing by Ger Koole in room C1.21